The additional information requested by USAA has been sent by my contractor.
I have not heard back from USAA in response.
We are now out of pocket a significant amount making repairs. And we are at a point where we need to pay the contractor an additional sum to continue the work.
I trust that the additional information has made it to all relevant parties. I need information as soon as possible in order to proceed.
TMS
205-612-5865
From: Thomas Spencer <tspencer@planetbama.com>
Date: Friday, January 15, 2021 at 3:35 PM
To: Duane <nndreceipts@gmail.com>, "zachbruckerhoff@outlook.com" <zachbruckerhoff@outlook.com>
Cc: USAA Claims <53b2kmv3834m@claims.usaa.com>
Subject: Re: Claim Message from USAA
I am adding Zach Bruckerhoff, estimator and claims representative, to this thread. If everyone would hit reply to all, all parties can stay informed about what needs to be submitted and what has been submitted.
From: Duane <nndreceipts@gmail.com>
Date: Friday, January 15, 2021 at 2:15 PM
To: Thomas Spencer <tspencer@planetbama.com>
Cc: USAA Claims <53b2kmv3834m@claims.usaa.com>
Subject: Re: Claim Message from USAA
Got it.
On Fri, Jan 15, 2021, 11:07 AM Thomas Spencer <tspencer@planetbama.com> wrote:
This email is to Melissa Ann Sullivan, representing USAA and N&D Pro Construction
I would appreciate confirmation from both parties confirming receipt of this email. I would also like to be copied on any submission to USAA and any further communication between N&D and USAA and its represernatives.
N & D Pro Construction has been given the number for Claim Rep.: Zach Bruckerhoff, AFIS, HCI-R Business: (636) 357-7219 who is listed as the
Claim representative.
N & D Pro Construction has represented to me that photographic documentation of moisture readings have previously been shared with USAA.
Melissa from USAA stated today (and in the correspondence below) that the information provided thus far has been inadequate.
We need clear communication over what exactly was removed because of water infiltration and what will need to be replaced. The initial adjuster's report in no way captured the extent to which moisture had infiltrated the walls of the house and the flooring.
Between October and January, we have been waiting on an estimate to replace the carpeting that was removed. Both the contractor and the homeowner have sought and estimate, but the companies in the area are overwhelmed and are not complying. It was my understanding that the estimate was sent in with clarification that we had yet to receive a proper cost estimate for the replacement of the carpet.
In the morning of 1/11 I received an email that indicated the revised estimate "had been completed." I authorized N&D to order the materials needed to start the rebuild, including the insulation and the sheet rock.
A subsequent email was received after 5 p.m. on 1/11 that indicated the estimate had not been approved.
We need to work expeditiously to settle the outstanding matters.
TMS
Dear Thomas Spencer,
This correspondence is regarding the following USAA claim:
USAA policyholder:
Clifford M Spencer
Claim number:
000682021-045
Your contractors estimate has been received and processed for review. Your contractor was contacted directly by the independent adjuster and advised that any supplemental items must require measurements, breakdowns, line item cost on the material. Your contractor is stating they performed the water mitigation for this loss. The contractor needs to provide an itemized invoice for each area that water mitigation was performed. The contractor is to provide photographs depicting the equipment in use during the water mitigation. The contractor is to provide daily moisture reading for each area that was affected and processed for water mitigation. The contractor is to provide the specifications and size of the equipment used and the measurements of all areas that received removal in the dwelling. To date USAA has not receive the proper information needed by your contractor to support the $104,873.52 supplement that has been received. Thank you.
This is a message from October:
This correspondence is regarding the following USAA claim:
USAA policyholder: Clifford M Spencer
Claim number: 000682021–045
My name is Chrys Huoth with USAA at 800-531-8722 Ext. 31387 regarding Colonel Clifford Spencer c/o Mr. Thomas
Spencer for property at
3952 State Highway 180 # A, Gulf Shores, Baldwin, AL, 36542-8032.
N&D Construction is the contractor of choice by Mr. Thomas Spencer.
Please provide the following to USAA on behalf of Mr. Thomas Spencer :
Additional color photos to support the necessary and needed tear-out of drywall, insulation, flooring.
If moisture device utilized to assist with the tear-out, please provide supporting documents.
Please submit a detailed and itemized estimate for the emergency services (water mitigation/tear-out/dry down) and a
repair/rebuild.
We had attached our prior estimate on our Monday, October 5, 2020 email.
I've cc'd Mr. Thomas Spencer to this email correspondence.
You may reply to this message. If you need to provide documentation, you can attach documents to your email. We can't
guarantee the security of any medical, financial or other personally identifiable information sent by email.
From: Thomas Spencer <tspencer@planetbama.com>
Date: Friday, October 23, 2020 at 3:26 PM
To: USAA Claims <53b2kmv3834m@claims.usaa.com>, Duane <nndreceipts@gmail.com>, Cliff Spencer <cliff@alasaw.com>
Subject: Re: Claim Message from USAA
Duaine,
Where do you stand on documenting the additional damage and submitting new estimates for the rebuild?
TMS
From: USAA Claims <53b2kmv3834m@claims.usaa.com>
Date: Friday, October 23, 2020 at 3:21 PM
To: Thomas Spencer <tspencer@planetbama.com>
Subject: Claim Message from USAA
To ensure delivery to your inbox, please add 53b2kmv3834m@claims.usaa.com to your address book.
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USAA SECURITY ZONE
Thomas
Spencer
USAA # ending in:5984
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Claim MessageDear Thomas Spencer,
This correspondence is regarding the following USAA claim:
USAA policyholder:
Clifford M Spencer
Claim number:
000682021-045
I've corrected the email for N&D Construction.
At this time, USAA is waiting on any additional costs along with descriptions to make adjustment above our initial estimate of $15,963.55.
You may reply to this message. If you need to provide documentation, you can attach documents to your email. We can't guarantee the security of any medical, financial or other personally identifiable information sent by email.
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Sincerely,
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Chryssy-Mae Puthea Huoth
Property- SAT- W Unit 10
United Services Automobile Association
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